Desktop Support Engineer

At Ouster, we build sensors and tools for engineers, roboticists, and researchers, so they can make the world safer and more efficient. We've transformed LIDAR from an analog device with thousands of components to an elegant digital device powered by one chip-scale laser array and one CMOS sensor. The result is a full range of high-resolution LIDAR sensors that deliver superior imaging at a dramatically lower price. Our advanced sensor hardware and vision algorithms are used in autonomous cars, drones and many other applications. If you’re motivated by solving big problems, we’re hiring key roles across the company and need your help! 

Reporting to the IT Director, the Desktop Support Engineer is responsible for supporting systems and services that support the business. This includes desktop, servers, storage, network, applications, security, telephony, and related services. The Desktop Support Engineer is responsible for the entire lifecycle from planning to development to operations and optimization. The role is critical to support core business functions and services. Continuous improvement is a key quality for the role. 

This role will require on-site at Ayutthaya, Thailand.

DUTIES & RESPONSIBILITIES: 

● Service Desk - Serves as the first point of contact for multiple IT areas (systems, storage, network, services, telephony, and security). Assign tickets to teams as necessary and triage. Support global user base in onboarding, access, system-related issues. 

● New Hire Onboarding - new hire process from user creation to system configuration and deployment. 

● Desktop support - Configure and troubleshoot macOS, Microsoft Windows and Ubuntu. Maintain macOS, Windows and Ubuntu deployment images and configuration. 

● Develop, update, implement and maintain procedures and guides 

● Responds to systems and services outages and other service-related activities
● Provides technical expertise and support to fellow staff throughout the company 

QUALIFICATIONS: 

● 2 to 5 years of relevant IT experience in working with onsite and remote personnel as well as local and remote offices

● Strong technical knowledge of and experience working with macOS, Microsoft Windows, and Ubuntu 

● Discipline to work remotely 

● Effective verbal and written communications skills 

● Strong desire to expand expertise through continuous learning 

● Bonus: Experience with Python, PowerShell, Bash, Mikrotik, PXE, AWS, Atlassian 

We acknowledge the confidence gap at Ouster. You do not need to meet all of these requirements to be the ideal candidate for this role.